Please submit a support request to MediaHint support by clicking the “Support” link at the bottom of If you do not see a support link, make sure you are logged in to your account.


When submitting a ticket, please try to include as much of the following information as you can:

  • A screenshot of the following page:
  • Which version of the MediaHint installation are you using are you having trouble with – ie: Chrome or Firefox browser extension, Windows application or DNS configuration
  • What device are you using MediaHint on – ie: laptop/desktop, iPad, Android, tablet, phone, smart TV, Apple TV, gaming system, router, etc.
  • Your Operating System (if computer): Windows, Mac or Linux
  • A Screenshot of the problem if applicable.
  • A brief description of the problem, and steps to recreate
  • Which website(s) are you having problems with